You can contact us by email at service@orivessa.com or by phone at +86 18947284404 . Customer service is available 24 hours a day, 7 days a week.

Orders are generally prepared within 2–4 business days. During periods of higher order volume, processing may take up to 5 business days.

Our standard shipping fee is $5.99 per order unless a different shipping offer or rate is clearly displayed during checkout.

Estimated delivery times after order processing are generally:

• United States: 10–15 business days
• Canada, United Kingdom and Australia: 11–16 business days
• Other destinations: 15–20 business days

Delivery estimates may be affected by carriers, customs, holidays, weather or other circumstances outside our control.

When tracking information becomes available, it may be sent to the email address associated with your order. Tracking activity can sometimes require 1–3 days to update after shipment.

Carrier tracking systems may take time to refresh. Please allow approximately 1–3 days for new tracking activity to appear. If you still need assistance, email service@orivessa.com with your order number.

Available payment options are shown during checkout. Depending on availability, customers may be able to use PayPal and eligible credit or debit cards.

If PayPal guest checkout is available for your transaction, you may be able to pay with an eligible debit or credit card without signing into a PayPal account.

Store transactions are processed in United States Dollars (USD). If your payment account uses another currency, your bank or payment provider may apply its own conversion rate or fees.

Eligible products may be requested for return within 30 days after delivery.

Products should generally remain unused, unworn, in their original condition and packaging, with tags where applicable and proof of purchase.

Contact service@orivessa.com before sending an item back.

Please include your order number, the product involved and the reason for the return request. If approved, we will provide the applicable return instructions.

No. Our registered company address should not automatically be treated as the return destination.

Please contact customer service first and wait for the authorized return address and shipping instructions.

Contact us as soon as possible at service@orivessa.com. Please include your order number and, where helpful, photographs of the product, packaging and shipping label so our team can review the issue.

Some products may not qualify for standard returns, including certain personalized goods, opened hygiene or personal-care products, hazardous materials, gift cards, perishables or products clearly identified as final sale.

In many cases, the simplest option is to complete an approved return for the original product and place a separate order for the item or variation you prefer.

After an approved return is received and inspected, approved refunds are generally issued to the original payment method.

Please allow up to 10 business days for processing. Your bank or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since we confirmed that your refund was approved, contact us at service@orivessa.com.

We may offer shipping to multiple countries and regions. Available destinations are shown during checkout.

International shipments may also be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless otherwise stated, customs duties, import taxes and related charges are the responsibility of the customer and may be collected by local customs authorities or the carrier.

Contact us as soon as possible if you need to request a change or cancellation. Once an order has entered processing or shipment, we may not be able to modify or cancel it.

For order-related requests, include your order number, the email address used during checkout and a brief explanation of your question or issue.

Personal information may be used to process orders, provide customer support, operate and improve the website, maintain security, help prevent fraud and provide permitted communications.

More details are available in our Privacy Policy.

Yes. Cookies and similar technologies may support essential store functions, analytics, preferences and advertising activities where applicable.

Depending on where you live, applicable privacy laws may give you the right to opt out of certain activities considered targeted advertising, sale or sharing of personal information.

Where required by applicable law and supported by the technology used on our store, an enabled Global Privacy Control signal may be treated as an opt-out request for the browser or device sending that signal.

Orivessa™ is owned and operated by Beijing Liutou Laokaixin Information Technology Co., Ltd.

No. 102, 4th Floor, Building 2, District 3, Tian Tong Xiyuan, Dong Xiaokou Town, Changping District, Beijing - 406.

The company owner is Bai Song.

Customer service is available 24 hours a day, 7 days a week.