Access, Eligibility and Account Information

By using our Services, you confirm that you have reached the age required to enter into online transactions in your place of residence, or that you otherwise have the authority required to use the Services.

When information is requested during checkout, account creation or communication with us, you agree to provide information that is accurate, current and complete.

You are responsible for maintaining the confidentiality of any account credentials associated with your use of the store and for activity performed through your account.

Product Information and Availability

We work to present product descriptions, photographs, measurements and other information as clearly as reasonably possible. Screen settings, lighting, display technology and photography can affect how product colors and appearance are displayed.

Product descriptions, specifications, prices, availability and selections may be updated when necessary. Products may also be modified, limited or discontinued without prior notice.

Orders and Acceptance

Submitting an order represents a request to purchase the selected products. An order is not considered finally accepted until the applicable payment has been processed and the order is accepted by us.

We may decline, adjust or cancel an order where reasonably necessary, including in cases involving payment problems, product availability, suspected misuse, inaccurate information or pricing errors.

If action is required regarding an order, we may attempt to contact you using the email address, phone number or other contact information supplied during checkout.

Prices, Payments and Billing

Product prices, discounts and promotional offers may change. The amount applicable to your purchase will generally be the amount shown during checkout and in your order confirmation.

Unless specifically stated otherwise, prices may not include applicable shipping costs, duties, import charges or taxes.

You are responsible for supplying correct billing and payment information and for ensuring that you are authorized to use the payment method submitted for the transaction.

Shipping and Delivery

Delivery timeframes shown on the website are estimates rather than guaranteed arrival dates.

Delivery may be affected by circumstances including carrier operations, customs processing, public holidays, weather, transportation disruptions or other events outside our reasonable control.

Additional shipping details are provided in our Shipping Policy.

Returns and Refunds

Requests involving returns, refunds or exchanges are handled according to our Return & Refund Policy.

Customers should review that policy before sending any product back, as prior authorization and return instructions may be required.

Intellectual Property

Unless otherwise indicated, the website design, brand materials, text, photographs, graphics, logos, product presentation, videos and other original content appearing through the Services belong to Orivessa™, our licensors or other authorized rights holders.

Website materials are provided primarily for personal and non-commercial use. You may not reproduce, redistribute, republish, commercially exploit or create unauthorized derivative works from protected materials without applicable permission.

Third-Party Tools

Some website functions may depend on services, software or tools provided by third parties. These services may operate under their own conditions, policies and technical requirements.

Where a third-party service is optional, your decision to use that service is your responsibility and you should review any terms that apply to it.

External Websites and Links

Our website may contain links to websites, services or resources operated independently by third parties.

We do not control the content, policies or business practices of independent third-party websites. Before purchasing from or providing information to another website, review that provider's own terms and privacy practices.

Shopify Platform

Our online store is supported by Shopify technology, which provides infrastructure that helps us make the Services available.

Your purchase of Orivessa™ products is a transaction with Orivessa™ and Beijing Liutou Laokaixin Information Technology Co., Ltd., rather than a direct sale by Shopify.

Privacy and Personal Information

Personal information collected through the Services is handled according to our Privacy Policy and, where relevant, the privacy practices of service providers involved in operating the store.

Information may be processed by service providers in locations different from your own where necessary to provide store, checkout, payment, fulfillment or other supporting services.

Reviews, Suggestions and Other Feedback

If you voluntarily submit reviews, suggestions, ideas, comments or other feedback, you confirm that you have the right to submit that material and that it does not violate applicable law or the rights of another person.

Where permitted, submitted feedback may be used to operate, improve, evaluate or promote our Services without an obligation to compensate the person providing it.

Errors and Corrections

Website content may occasionally contain typographical mistakes, incomplete information or other inaccuracies concerning products, prices, promotions, availability, delivery estimates or similar details.

We may correct such information and update relevant website content when an error is identified.

Prohibited Uses

The Services may only be used for lawful purposes. You agree not to misuse the website or interfere with its operation, security or other users.

• Do not use the Services to violate applicable laws or regulations.
• Do not infringe intellectual property, privacy or other legal rights.
• Do not transmit malware, harmful code or unauthorized automated traffic.
• Do not use deceptive identities or submit deliberately false information.
• Do not collect personal information from other users without authorization.
• Do not attempt to bypass website security or access restrictions.
• Do not use the Services for spam, phishing or other abusive activity.

Suspension or Termination

Access to some or all of the Services may be restricted, suspended or terminated where permitted, including where these Terms are materially violated or where continued access may create legal, operational or security concerns.

Obligations that are intended by their nature to continue after termination will remain applicable.

Disclaimer of Warranties

To the extent permitted by applicable law, the website and Services are provided on an “as available” basis.

We do not promise that access to the Services will always be uninterrupted, completely error-free or available at every moment. Rights that cannot lawfully be excluded remain unaffected.

Limitation of Liability

To the fullest extent permitted by applicable law, Orivessa™, Beijing Liutou Laokaixin Information Technology Co., Ltd., and their applicable service providers, personnel and partners will not be responsible for categories of indirect, incidental, special or consequential loss where such liability can lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable consumer protection law.

Indemnification

Where permitted by law, you agree to be responsible for losses, claims or reasonable costs arising from your material breach of these Terms, unlawful use of the Services or infringement of another person's legal rights.

Severability

If a particular part of these Terms is found to be invalid, unlawful or unenforceable, that provision may be limited or separated to the extent necessary while the remaining provisions continue to apply.

Waiver and Entire Agreement

A failure to enforce a particular provision on one occasion does not automatically waive the right to enforce that provision later.

These Terms together with policies incorporated or referenced through the website form the applicable agreement governing your use of the Services.

Assignment

You may not transfer your rights or obligations under these Terms without our prior consent where such consent is legally required.

We may transfer rights or responsibilities associated with the operation of the Services where permitted by applicable law.

Governing Law

These Terms are governed by applicable laws relevant to the company operating Orivessa™ and the transaction concerned, subject to any mandatory consumer protection rights that apply in the customer's jurisdiction.

Section Headings

The headings in these Terms are included to improve readability and navigation. They do not independently change or restrict the meaning of the provisions they introduce.

Updates to These Terms

We may revise these Terms when necessary to reflect changes to our Services, business practices, legal requirements or store operations.

The current version will be published on this page. Where applicable law requires additional notice of a material change, such notice will be provided as required.

Contact Information

Questions about these Terms of Service may be sent to:

Email: service@orivessa.com

Phone: +86 18947284404

Company: Beijing Liutou Laokaixin Information Technology Co., Ltd.

Address: No. 102, 4th Floor, Building 2, District 3, Tian Tong Xiyuan, Dong Xiaokou Town, Changping District, Beijing - 406

Customer Service Hours: 24/7 — 24 hours a day, 7 days a week