When a Return May Be Requested

You may contact us to request an eligible return within 30 days from the date your order is delivered.

To help ensure that your return can be accepted, the product should generally meet the following conditions:

• The item is in the same condition in which it was received.
• The product has not been used or worn.
• Original tags remain attached when the product was supplied with tags.
• The original product packaging is included.
• A receipt, order confirmation or other proof of purchase is available.

Requesting a Return

Before mailing an item back, contact our customer service team at service@orivessa.com.

In your message, please provide your order number, the item involved, the reason for the request and any relevant photographs when they may help us understand the issue.

If your request is approved, our team will provide the applicable return instructions, including where the item should be sent. If a return label applies to your case, the relevant information will be included with those instructions.

Products returned without prior authorization may not be accepted or correctly matched to your order.

Damaged, Defective or Incorrect Orders

Please examine your package after delivery. If an item arrives damaged, appears defective, or is different from what you ordered, contact us as soon as possible.

Providing photographs of the item, packaging and shipping label may help our team review the situation and determine an appropriate next step.

Items That May Not Be Returnable

Some types of goods may not be eligible for standard returns because of their condition, nature or method of sale.

• Perishable goods, including food, plants or flowers.
• Customized, personalized or made-to-order products.
• Personal-care, hygiene or certain beauty products once opened or used.
• Hazardous materials, flammable liquids or gases.
• Gift cards.
• Final-sale or non-returnable promotional items where clearly identified.
• Original shipping charges, except where otherwise required or agreed.

If you are unsure whether your product can be returned, contact us before sending it.

Exchanges

When you would prefer another item, size, model or variation, the simplest process is generally to complete the approved return for the original product and then place a separate order for the item you would like instead.

This allows the replacement order and the original return to be processed independently.

European Union Orders

Where applicable under European Union consumer rules, customers receiving an order in the European Union may have a 14-day cancellation or withdrawal period.

To qualify, returned goods should generally remain unused, unworn and in their original condition, with tags and packaging where applicable, together with proof of purchase.

This section does not limit any mandatory consumer rights that apply under local law.

Refund Processing

When an authorized return is received, we will inspect the item and notify you of the outcome of the refund review.

If the refund is approved, it will normally be issued back to the original payment method. Please allow up to 10 business days for the refund to be processed after approval.

Your bank, card issuer or payment provider may require additional time before the refunded amount becomes visible in your account.

If more than 15 business days have passed after we confirmed that your refund was approved, please contact service@orivessa.com.

Return Shipping Instructions

Do not send a return to an address found elsewhere on the website without first receiving return authorization from our support team.

The appropriate return destination and shipping instructions will be provided after your request has been reviewed. This helps ensure that returned packages are routed correctly and can be linked to the corresponding order.